Return Policy

At Align Pet, your satisfaction is important to us. If you are not entirely satisfied with your purchase, we're here to help.

 

1. 30-Day Return Window

 

You have 30 calendar days to return an item from the date you received it.

 

2. Eligibility for a Return

 

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it.

  • Be in the original packaging.

  • Have the receipt or proof of purchase.

  • Note: Due to the nature of pet feeding accessories (such as the Elevated Anti-Tip Cat Bowl) being in contact with food/water, we cannot accept returns for items that show signs of use for hygiene and safety reasons.

 

3. How to Initiate a Return

 

  1. Contact Us: Send an email to [Your Support Email] with your Order Number and the reason for the return.

  2. Wait for Authorization: We will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and the return shipping address, which may be different from the address your package was shipped from.

  3. Ship the Item: You must return the item to the address provided with the RMA number clearly marked on the package.

 

4. Shipping Costs for Returns

 

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

  • If the return is due to an error on our part (e.g., you received the wrong item or a defective product), we will cover the return shipping costs.

 

5. Refunds

 

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

  • If your return is approved, we will initiate a refund to your original method of payment.

  • You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

 

6. Damaged or Defective Items

 

If you received a damaged or defective product, please contact us immediately upon arrival (within 7 days). Please include photographic evidence of the damage. We will arrange for a replacement or a full refund.